We want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns:
You have 14 days from the date of delivery to request a return. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition you received it.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Non-refundable items:
– Customized or personalized items
– Gift cards
– Used or damaged items not due to our error
Shipping costs:
Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
To start a return:
Please contact us at santuarioherbal@gmail.com
with your order number and the reason for return. We’ll guide you through the next steps.
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